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Customer Service

Boyds Flowers has earned a position as one of the leading florists in the US and promises that your flower and gift selections will be professionally designed and delivered. We achieve this service worldwide through our affiliation with more than 25,000 professional florists and our specialized computer communication system. Your satisfaction is 100% important to us and 100% guaranteed by our family.

Boyds Flowers Customer Service

Contact Us Online

Floral Consultant Hours

Order Online 24/7

Boyd's

Physical Store Hours
Monday-Thursday: 9:00-5:30
Friday: 9:00-6:30
Sat: 9:00-3:00

Address
2013 Pennsylvania Ave
Wilmington, DE 19806

Phone
800-222-2693 (toll free)
302-421-2900

Policies & Procedures

Floral Deliveries to the US and Canada

Same day delivery is available Monday-Saturday on orders received before 12:30 in the recipient's time zone (excluding holidays and peak floral delivery periods). Sunday delivery is often not available. We will make every effort to accommodate Sunday requests and may need to have the item delivered the day before or after. Peak floral periods are: Valentine's, Mother's Day and Christmas. Please order at least 2-3 days ahead to ensure timely delivery.

Floral Order Delivery Times

On orders received at least 24 hours in advance (excluding peak floral delivery periods) we will be happy to honor requests whenever possible for AM delivery or PM delivery. On same day orders (excluding peak floral delivery periods) an additional fee may be required for guaranteed special deliveries.

When the Recipient Is Not Home

It may be necessary to leave the delivery with a neighbor and attach a note to the recipient's door stating who accepted the gift on their behalf. It is also customary to leave a note on the recipient's door asking the recipient to call the florist's shop and arrange a convenient time for re-delivery. Another option is calling the recipient first to arrange the delivery time. If the recipient is at work all day, we suggest sending the arrangement to the workplace. Incomplete or incorrect address or phone numbers may delay delivery.

International Floral Deliveries

For deliveries outside the US and Canada, you may select from our flower and plant menu items. Substitutions will be made based on professional design interpretation and local customs with full value guaranteed. Allow 2-3 days for delivery excluding Sundays, legal holidays and peak floral periods. Please type OS in the state field for an international order. Sending fee $15.00.

Cancellation Policy

Your order is processed the moment we receive it. Our network ranges through out the country and because of the importance placed on a timely delivery, it can sometimes be very difficult to stop or cancel an active order. Cancellations requests not received with-in 24 hours of placing your order cannot be guaranteed and may be subject to a 25% charge. We will maintain contact with you through phone or electronic mail.

Return Policy

As we are dealing with a fresh product, many variables may affect the condition of your arrangement. Depending on the type and variety of flower, you can expect cut stems to look beautiful for a minimum of 5 days and a maximum of 10 days.

Flowers:
Please report any issues within 3 days of receipt. We will gladly send a new arrangement to your recipient, and pick up the unsatisfactory arrangement. If you are still not satisfied with the product, we will be happy to pick up the item and refund your purchase price. Flowers must be returned in the same container in which they were received, if applicable.

Plants:
Please report any issues within 3 days of receipt. We will gladly send a new plant to your recipient, and pick up the unsatisfactory product. If you are still are not satisfied, we will be happy to pick up the item and refund your purchase price. Plants must be returned in the same container in which they were received.

Gift Baskets:
Please report any issues within 3 days of receipt. We will pick up the arrangement and issue a refund of your purchase price once it is received back in the shop. Gift baskets must be returned in the same state as received; with all products intact and in same container or basket.

• Refunds will be processed within 1 to 3 business days after the product is returned to the shop.
• Refunds will not apply if a replacement product was supplied and accepted.
• Boyd’s Flowers must be notified in the time frames indicated. Items will be picked up (and replacement product provided) based upon our delivery schedule. Clients are always welcome to bring the product into the flower shop for immediate return and replacement.
• Out of Town Product: If the product was sent via a third party to an out of town recipient,
Boyd’s Flowers guarantee applies to out of town orders as well.

Boyd’s Flowers is appreciative of your patronage. Please let us know how we can help you.

Substitution Policy

Our online selections are individually designed and often come in a variety of sizes and prices. While the items shown are representative of style, color theme and value, specific flowers and containers may not always be available. In this event, the local florist will deliver a second choice of similar flowers and container of equal value and beauty.

Delivery Status

Please consider that your order will be delivered on the day requested. If we have any difficulty with your order, we will contact you by email or telephone. Delivery confirmation is available the day after your requested date.

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Boyds Flowers 4.9 38 https://www.boydsflowers.com/images/wide/logo1.gif 2013 Pennsylvania Ave Wilmington, DE 19806 (215) 922 6090 (302) 421 2900

LOCATION Boyd's: 4.9 38 2013 Pennsylvania Ave Wilmington, DE 19806 800-222-2693 302-421-2900

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************** We are a LOCAL FLORIST. Our Location: 2013 Pennsylvania Ave. Wilmington, DE 19806 **************