What happens if I provide an incorrect delivery address?
Any incorrect delivery address will result in a delayed delivery. We will do our best to have the delivery made the same day. An additional fee may be charged.
Floral Deliveries to the U.S. and Canada
Sunday delivery is not available in all areas.
Floral Order Delivery Times
Most florist shops make deliveries during normal business hours (9 AM to 6 PM). However, since we do not know each florist's delivery schedule for a particular day, we will be unable to guarantee delivery requests for a specific time or within an hourly range unless verbally agreed. Requests may be taken for either an AM or PM delivery with a verbal confirmation, but they cannot be guaranteed without an additional fee required for special delivery.
When the Recipient Is Not Home
The florist may choose to leave the arrangement with a neighbor or manager and attach a note to the recipient's door stating who accepted the arrangement on their behalf; or if the area is secure, to leave the arrangement at the door. The florist may also leave a note on the recipient's door asking the recipient to call the florist's shop and arrange a convenient time for re-delivery. Another option is calling the recipient first to arrange a delivery time. If the recipient is at work all day, we suggest sending the arrangement to the workplace. Incomplete or incorrect address or phone numbers may delay delivery. Most florists employ professional delivery personnel who will find the best delivery choice for your special gift.
International Floral Deliveries
Due to the various time zones between the U.S. and other continents, same day delivery is not available. We can only guarantee delivery dates for orders received three business days in advance. You must call us to place an international delivery order; you cannot do so online.
Gift Items Shipped Directly
Several of our gift items are shipped directly through Federal Express, Airborne, or UPS. At this time, we are unable to ship to PO boxes, hotels, or hospitals. Cut-off times for same-day shipment and available shipping options are clearly marked on the order form for each item. The date your order will be received will depend on the shipping date and the shipping method you select. Items shipped UPS Ground can take 3 to 7 business days, and delivery dates are not guaranteed. Items shipped Overnight or 2-Day are guaranteed to be delivered within that period. Please note that the guaranteed shipping options are based on business days, so an order shipped on a Friday by FedEx 2-Day would be delivered on the following Tuesday.
While we process your request the moment we receive it during business hours, it is sometimes very difficult to get cancellation requests complete. Our network ranges throughout the country and because of the importance placed on a timely delivery of your request and various time zones, it can sometimes be very difficult to stop or cancel a delivery attempt or a placed order. Cancellations must be done prior to delivery, and in all cases within 24 hours or placing your order. Any cancellation requests after this period cannot be guaranteed and are subject to a 20% charge.
As we are dealing with a fresh product, many variables may affect the condition of your arrangement. Depending on the type and variety of flower, you can expect cut stems to look beautiful for a minimum of 5 days.
Please report any issues within 24 hours of receipt. We will gladly send a new arrangement to your recipient and pick up the unsatisfactory arrangement. If you are still not satisfied with the product, we will be happy to pick up the item and refund your purchase price. Flowers must be returned in the same container in which they were received, if applicable.
Please report any issues within 24 hours of receipt. We will gladly send a new plant to your recipient and pick up the unsatisfactory product. If you still are not satisfied, we will be happy to pick up the item and refund your purchase price. Plants must be returned in the same container in which they were received.
Please report any issues within 24 hours of receipt. We will pick up the product and issue a refund of your purchase price once it is received back in the shop. Gift baskets must be returned in the same state as received; with all products intact and in the same container or basket.
• Refunds will be processed within 10 business days after the product is returned to the shop.
• Refunds will not apply if a replacement product was supplied and accepted.
• Boyd's Flowers must be notified in the time frames indicated. Items will be picked up (and replacement product provided) based upon our delivery schedule. Clients are always welcome to bring the product into the flower shop for immediate return and replacement.
• Out of Town Product: If the product was sent via a third party to an out of town recipient, please allow up to 7 additional days for us to make contact with the local delivering florist to investigate and process your return.
Boyd's Flowers is appreciative of your patronage. Please let us know how we can help you by calling us at (302) 421-2900 or e-mailing us at email@example.com.